As humans, we tend to be resistant to change, even those that have the potential to be positive for us.
This is because we’re naturally inclined to do the things that make us feel content, secure and innately comfortable, rather than trialing new things that exist outside of our comfort zones.
This mindset has a considerable influence on the outlook of consumers, with a study by the marketing agency Red C discovering that shoppers heavily priorities brands that they’re already familiar with. In fact, 82% of customers who undertook a shopping-related task online chose a familiar brand to complete their purchase, while just 16% favored an unknown entity.
This trend is also prevalent offline, as shoppers immediately seek out brands that they know and trust to help them solve their consumer queries.